The console is locked or commands are missing

Start here if the web admin console is locked or does not list your server, or if Kletoi's commands do not show up in Discord. The first part (the web console) is for server admins, and the second part (Discord commands) is for everyone, members included. The causes come in the order they most often apply.

On a server with no trigger voice channel, an admin who opens the console lands on Guided setup first. Sidebar menus get a lock, and hovering a menu shows the hint “locked · opens once you set a trigger”. Pressing them brings you back to this screen. This is not a bug: it makes you set a trigger first. On a server where the bot lacks the permissions it needs, this lock does not apply. The details are in A tour of the web console and logging in.

The admin console opens only for accounts with Manage Server on that server. Without it, the Admin console button does not show. Opening the address directly gives “Access denied”. An empty My servers list with “No servers to manage” can have the same cause. If it opened yesterday but not today, the permission may have changed in between. The console trusts what the bot checks right now.

If you have the permission but still get “Access denied”, you may be logged in with a different Discord account. Click your name at the top right and press Switch account. It clears the current login and opens Discord's approval screen again.

If you have not used Kletoi for a while, or used Log out other devices on another device, the login in this browser ends. Opening a page that needs login sends you to the Discord login, and after you log in you return to the page you wanted. While the bot cannot check your permission right away, an admin console page opened more than 12 hours after you logged in also sends you back to login. What Log out other devices does to a login is in Log out other devices.

If “We could not finish signing you in” appears while you log in, the login could not be finished after you came back from Discord. It shows when the sign-in link has expired or was already used, or when Discord is unstable. Press Log in again to start over. You fix this yourself.

If you reopened a login address with the back button or a refresh, you get a “Something went wrong” screen with code 400 instead of that one. Then press Back home to go to Home and start the login again from there.

Home shows cards only for servers that have the bot. Press the Admin console card to list every server where you have Manage Server, each marked Bot installed or Not installed.

If you try to save in the console after the bot left the server, you see “The bot isn’t in this server, so changes can’t be made”. Invite the bot again the same way and you can manage the server again. If you open an address directly and get “Page not found”, the address may be wrong or the bot may never have joined that server.

This is not a bug. The Admin console button shows only to people with Manage Server. A member who was only appointed matchmaker does not see it. A matchmaker first opens the match screen with the ⚔️ button on a room panel (the room needs at least 2 people besides bots) or an address an admin sends them, and later also through the link in the bot's notification DMs, such as the stage nudge. Those DMs go out only while the server's Allow bot DM notifications switch is on. A new server starts with that switch off, so a first-time matchmaker has to get in through the ⚔️ button or an address an admin sends. How to turn the switch on is in I didn't get the invite DM. Admin screens such as settings and members open only for people with Manage Server. A server admin helps the matchmaker get in. The ways are in Appointing and revoking matchmakers.

If “Please try again in a moment” appears the moment you save a change, Kletoi could not confirm your admin permission with Discord at that moment. The bot may be reconnecting. Your change was not saved. Viewing a screen can still work while saving is held back.

The /admin and /matchmaker commands are hidden by default from people without Manage Server. Without it they do not show in the picker at all. Check again with an account that has it. As in You do not have Manage Server, the server owner or an admin grants the permission. If you have it and still do not see them, the server may have set its own command access in Discord. That setting lives in Discord, and Kletoi cannot change it.

Who can use each command is listed in All commands.

The /admin, /matchmaker, /riot, /squad and /badge commands work only inside a server. They do not show in the picker in a DM with the bot.

Except /voice help, the /voice commands work only while you are inside a temporary voice channel in the server. Otherwise the answer is “You can only use this inside a temp voice channel.”. Apart from /voice info, they are owner-only, so someone who is not the owner gets “Only the channel owner can do this.”. That is not a bug. How to use them is in Manage your room — name, limit, lock, hide.

The same command can show under a different name depending on your Discord app language. Apps in Korean, Japanese, Chinese, French or Spanish show that language's name; English and other languages show the English name. The command names in this guide follow the language you read it in, so they can differ from your Discord app language. Then pick the name the picker shows. Only the name differs, not the command. There is nothing to fix.

If the bot is not in the server's member list, there are no commands either. If the bot is there but none of Kletoi's commands show, the command access scope (applications.commands) may have been left out when it was added. Kletoi's invite link asks for that scope together with the rest. If the bot was added from some other address, it may be missing. If the bot is there and the scope is right but commands still do not show, the server may restrict in Discord who can use commands. That setting lives in Discord, and Kletoi cannot change it. A server admin fixes this.

Right after the bot is updated, a command that is new or changed takes a while to spread across Discord. This applies only then, so if commands are missing for some other reason, read the causes above first. We cannot promise how long it takes. Waiting is the default, and nobody needs to fix anything.

When you ask, include the server name, the screen you tried to open and the text you saw. If a “Something went wrong” screen shows a Request ID item, include that too.

Logging in and the screen layout are in A tour of the web console and logging in, and the first setup is in A server admin's first 5 minutes. If bot permissions confuse you, see The server permissions Kletoi needs. A matchmaker's ways in are in Appointing and revoking matchmakers, and ending logins on other devices is in Log out other devices. The whole settings page is mapped in Server settings at a glance. If an invite DM does not arrive, see I didn't get the invite DM; if records are missing from a profile, see My records are missing.