TroubleshootingAbout 4 min

I didn't get the invite DM

Find why a match invite DM did not arrive, who can fix each cause, and how to answer without the DM.

On this page

No invite DM: check these first (30 seconds)

This page is for a member who did not get a match invite DM, and for an admin whose members did not. Some causes a member can fix and some only an admin can, so each cause says who fixes it. The causes are ordered from the most common.

Note · Good to know first
  • You can answer even without the DM. The web My matches page (the invite line in the Notifications bell opens it too) and the invite post in the announce channel record the same answer (Reply to a match invite).
  • The invite DM goes out once, when the match is created. Fixing a cause does not send the invite you already missed again.

Look at My matches on the web first

HomeMy profileMy matches

Log in to kletoi.com with Discord and open it (A tour of the web console and logging in). If the match is on the list, you were invited: see causes 1 and 2 below. If it is not on the list, you are not on the roster: see cause 3.

Look at the notification bell

If the Notifications bell on the web has an invite line with a DM not received mark, the DM could not be delivered: see cause 2 first. If there is no invite line at all, the server may have DM notifications turned off, and an invite blocked that way does not show in the bell: see cause 1.

1. The server has DM notifications off

If the server's Allow bot DM notifications switch is off, the bot does not send match invite DMs. Other event DMs such as confirmations, cancellations and reminders are blocked with it. Billing notices are the exception. A new server starts with this switch off. A server that was already in use may have it on, and an admin may have changed it. This switch is applied before a member's own settings.

Note · Who fixes it
  • Only a server admin can change it. A member cannot, so ask an admin to check this switch.
  • Even with the switch off, an invite is posted in the channel set under Match announce channel if the server has one. See the section “When a DM fails, the announce channel gets a post” below.

Admin: turn the switch on

Web consoleSettingsNew channel defaultsAllow bot DM notifications

Turn on the Allow bot DM notifications switch and press Save. On a server with no trigger yet, the Settings menu is locked and will not open. Then read The console is locked or commands are missing. You can see the current state in Discord.

/admin show-configLook at the Bot DM notifications line

Invite DMs go out for matches you create after you turn it on. For a match that already exists, members answer on the web, or on the announce channel post if one was made. If you create a match on a server with the switch off and no announce channel, the match is created but you see a notice that the invite reached no one.

@Kletoi· Direct MessageExample screen
Kletoi BOT
📣 Match #1 — () The call has been sent. Will you answer?
📣 Match #1 — the call
The call has been sent. Will you answer? Use the buttons below to accept or decline. We'll notify you again once teams are set. Times are shown in your Discord timezone. · Set timezone
When ()
Summoned Kletoi▸ Aria • Kai • Rin • Juno • Theo • Mika • Sol • Noa • Remy • Iris
Your slotTeam 1 · Top
🎟️ Tournament codeSANDBOX-TC-1
Open on the webhttps://kletoi.com/me/guilds/1/matches/1
Kletoi · v0.16.5
✅ Join ❓ Maybe ❌ Decline Open on the web
Redrawn in code from the message the bot sends. Fonts and spacing differ slightly from Discord, and Discord’s own wording may vary by version.The invite DM that goes out for matches created after the switch is on, with the real message text.
You are done when you see this

The Bot DM notifications line shows 🟢 On. You are done when members on the roster of the next match you create get the invite DM.

The steps are in A server admin's first 5 minutes, and what the switch means is in Server settings at a glance.

2. Discord refuses the DM

Even with the server switch on, no DM arrives if Discord refuses the bot's DM. It happens when the person has set Discord not to accept DMs from server members, or has blocked the bot. Discord's settings screens change, so this page does not give a path. Look in Discord's privacy settings for the option that allows DMs from server members.

Member: let Discord deliver DMs to you

The bot records a refused DM as failed. The invite line in the web Notifications bell then carries a DM not received mark. Rarely, the same mark appears when the bot could not look the person up. Changing Discord settings does not resend the invite you missed. Answer that match on the web My matches page or on the announce channel post. DMs arrive from the next match on.

Caution · What the bot cannot do
  • The bot cannot DM someone who blocks DMs, and a server admin cannot lift that block either. The person has to change it in Discord.
  • Until then the person can answer on the web or on the announce channel post, and the match goes on as usual.

3. You are not on the roster, or not in the server

Invite DMs go only to server members on the match roster. A person who is not in the server, or who has left, cannot be put on a roster, so there is no invite and no DM. The same goes for someone the match creator did not add.

Note · One more case
  • If the server has the Require Riot link switch on, a match cannot be created with a roster that includes a member who has not linked a Riot account. That member gets a link reminder DM instead of an invite. That DM is not sent either when the server's DM notifications switch is off or when the member has switched off Reminders & nudges. A match made by a recurring schedule is created without such members (Recurring matches and time polls). How to link is in Link and re-verify your Riot account.

Member: make sure you are in the server, then tell the matchmaker

If the match is not on your web My matches page, you are not on the roster. Check that you are in the server, then tell the matchmaker who created the match or a server admin. The match runners set the roster.

4. Only reminders are missing: your DM preferences

A member can switch off two groups on the Home DM preferences card: reminders and availability polls (Reminders & nudges switch) and result notices such as record notices (Results & summaries switch). Match invites, lineup confirmations, match cancellations and substitute DMs cannot be turned off, so they go out whatever this setting says. So this setting is not the reason an invite DM is missing. If the server's DM notifications switch is off, even those essential DMs are blocked (cause 1).

Note · Who fixes it

When a DM fails, the announce channel gets a post

If the server has a Match announce channel and some invited people were not reached by DM, the bot posts an invite in that channel. The post has a mention of each invited person, the invite text, an invite card with the schedule and roster, and the JoinMaybeDecline buttons.

The post that goes to the announce channel when a DM does not reach someone.
Note · When it is posted
  • When no DM reached anyone (the server switch is off, or everyone is blocked): it mentions everyone invited.
  • When only some DMs failed: it mentions only the people who were not reached. People who got the DM are not pinged again.
  • It is posted once per match. Nothing is posted if no announce channel is set, if the channel is gone, or if the bot cannot write in it.

Everyone who can see the channel sees the post, but only invited people can answer. An admin cannot turn this post off. To have it posted, set the channel in Server settings at a glance and make sure the bot can write there.

You are done when you see this

When you create a match with someone the DM cannot reach, the announce channel gets an invite post that mentions that person. When the mentioned person presses a button on it, a notice that only they can see appears.

Check lists

Note · Member check list
  • The match is not on your web My matches page: see cause 3.
  • The bell's invite line has a DM not received mark: see cause 2.
  • Other members did not get it either: see cause 1. Only reminders are missing: see cause 4.
Note · Admin check list
  • Several members missed it: check that the Bot DM notifications line of the /admin show-config command shows 🟢 On (cause 1).
  • Check that a Match announce channel is set and the bot can write there (the announce channel section).
  • Only one person missed it: check the roster, server membership and Riot link (cause 3), then tell them about their Discord DM setting (cause 2).

If it still does not work

If none of the causes above fits, tell your server admin first. If the admin cannot solve it, you can contact the operator.

Note · Where to ask
  • Read the Frequently asked questions page first.
  • The /support command in Discord shows how to reach us.
  • You can also send the bot a DM directly, and the message is passed to the operator.
  • You can also write by email: admin@kletoi.com
  • If a Discord support server link is set, it also shows at the bottom of the FAQ page and in the /support reply.

When you write, include the server name, the match number, and how far you got in the check lists above.

How to answer an invite without the DM is in Reply to a match invite. The admin steps for the DM switch and the announce channel are in A server admin's first 5 minutes. Which DMs go out at each stage is in Run a match, step by step, and the setting for choosing your DMs is in Delete your data or change privacy settings. A member's first-day guide is A member's first 5 minutes.

Check it worked

You are done when you see this

You are done when the invite for the next match arrives as a DM and pressing a button turns the DM text into a line that confirms your answer. Even if the DM still does not arrive, your answer is recorded as long as the Your reply row on the web My matches page shows the answer you pressed.

Last updated 2026-10-22
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